Terms & Conditions

Changing the dates of your Booking

If you want to change the dates of your booking and give us at least 14 days notice you can do so free of charge for any date/s within the same calendar year.

If you give at least 7 days notice you can change the date of your booking to another date within the same calendar year, subject to availability, for an admin fee of £5.  The £5 fee applies PER DAY and PER CHILD that you change.

If you give us less than 7 days notice you will not be able to change your dates and will not receive any refund, the only exception to this is sickness validated with a doctors note, see below.

To change any bookings please send an email with full details to [email protected] – you can also use this email address to make a PayPal payment of the applicable fee  – please note that changes will not be made until the liable admin fee has been received.

Cancelling your booking

Should you wish to cancel your booking entirely you must give at least 14 days notice prior to the Camp starting to receive a refund.  The refund will be minus a £5 admin fee per day cancelled – which would be deducted from your refund.

Should your child be not be able to attend the Activity Camp due to illness please inform us at the earliest possible date.  You will be able to either get a full refund or change your dates free of charge ONLY upon receipt of us receiving a medical certificate and on the condition that you inform us of your child’s absence prior to the date/s they are due to attend, or at the very latest, letting us know on the first morning of any absence due to illness. If we are not informed that your child is not attending due to illness we will not be able to refund or change the dates.

Coronavirus Cancellation Policy

As of 1st May 2023 our cancellation procedure due to Coronavirus is no longer applicable. Any illness/absence due to Coronavirus will be treated the same as the above guidelines

Collection of Children

The Camp’s gates will re-open at 4.30pm and close again at 5pm, all children are to be collected during this time period.

If you arrive after 5pm you will be required to pay a minimum of £20. Any collection after 5.10pm will be charged at an extra £10 per 20 minutes.

If you are more than 40 minutes late and we are unable to contact you we would have no option but to contact social services


Bookings will be confirmed, by email, once full payment is received.

Collis Activity Camp accepts payment by PayPal, credit or debit card (online) and childcare vouchers.

Should you wish to pay using Childcare Vouchers you must make your booking no later than 5 days prior to the beginning of the Camp you wish to book.  If you book within 5 days of the Camp starting then you must first pay by debit/credit card – once the childcare vouchers have been fully processed you will receive an immediate refund of the debit/credit card payment

Camp Cancellation

In the unlikely event of a camp being cancelled you will receive a full refund.

Health Policy

Collis Activity Camp requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs.

Collis Activity Camp will only administer medication if it has been prescribed by a doctor or other health professional.

First Aid

In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.

Essential prescribed medication must be handed in to the Camp Manager/supervisor for safe-keeping.

We suggest that all parents whose children carry Epipens arrange for a qualified medical practitioner to demonstrate use of the Epipen to our first aider, Camp Manager  on their first day at camp. If this is not possible then we will accept a demonstration given by a parent/guardian instead.


All children in our care are covered by our Public Liability Insurance.

Mobile Phones 

All electronic devices are prohibited at our camps.

If you wish your child to bring a mobile to the camp (for instance if they walk home independently) they must give the phone to camp staff at the desk at morning check in.  The phone will be reunited with them at home time.

Collis Activity Camp will not take any responsibility for the damage or loss of any electronic devices that are brought onto camp.

Equal Opportunities and Child Protection

Collis Activity Camp is an equal opportunities childcare provider and welcomes all children, regardless of their gender, ability, race or religion.

Each child attending camp is of equal value and is entitled to equal access of opportunity.

We operate a zero tolerance policy on discrimination or bullying of any kind.

Collis Activity Camp has legal obligations in relation to Child Protection.

 Specific Needs

It is our policy not to exclude any child due to specific needs, wherever possible.

The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable them to fully participate in and enjoy activities at any of our camps

We request that parents of children with specific needs contact the Collis Activity Camp Office to discuss how we can best accommodate their child, and consider whether any special arrangements need to be made.

Child Exclusion

On rare occasions, if a child proves incompatible with the  general well-being of camp, e.g. they are involved in bullying or are engaged in disruptive or aggressive behavior, we reserve the right to exclude them.

No refund will be made for any remaining days booked, and any costs associated with the exclusion, including transport home, will be the parents’ responsibility.

 Data Protection

We will use your details to contact you via email/mail or text with future information about our camps.

You may opt out of our mailing list when booking or afterwards at any stage.

Parent Feedback

We aim to provide the best possible care for all children at all times.

Any concerns should be raised initially with a member of staff or the Camp Manager/Supervisor for more serious issues.

Failing that you can contact Ofsted, our regulator, quoting the relevant site’s registration number (as displayed at camp).


Please be aware that we occasionally take photographs of children on our camps for the Collis Activity Camp website or other promotional materials. If you do not wish your child to be photographed please let the camp manager/supervisor know at the start of the camp.

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